The Full Picture
From Google Ads consultant to French market lead; here's where I've been and what I've done.
WIX
Customer Success Manager French Market Lead (scaled and top users)
March 2025 - Present
Ireland
Webinar Program: Designed and owns a bi-monthly webinar program for the French eCommerce market, averaging 80+ live attendees per session (up to 204) with 35–58% attendance rate across 8 sessions in 2025–2026.
Community Growth: Built and grew a French merchant community expanding +14% on average after each webinar event, driving sustained platform engagement and feature adoption.
Market-Level Programs: Delivers 1:many growth initiatives covering SEO, Paid Ads, AI tools, and platform updates — enabling French merchants to scale revenue on the Wix platform.
Strategic Advisory: Serves as strategic advisor for high-value accounts, identifying growth opportunities and aligning platform capabilities with merchant business goals.
Cross-Functional Impact: Collaborates with Product, Marketing, and Growth teams to surface French market insights and improve merchant experience.
Results
Built a webinar program from scratch 80+ live attendees per session, up to 204 at peak, across 8 sessions in 2025-2026.
Grew a merchant community +14% growth after every event, driven by education and genuine engagement.
Leading an entire market Designing and delivering 1:many programs covering SEO, Paid Ads and AI tools for French merchants on Wix.
WIX Studio
Product Relationship Expert & Podcast Producer
June 2024 - March 2025
Ireland
Executive Talent Sourcing: Sourced and qualified 300+ senior marketing executives (VP, CMO, Head of Brand level) via LinkedIn and direct outreach to cast 7 episodes of Wix Studio's Funnel Vision podcast with a ~2% selection rate (Kickstarter, Intuit Mailchimp, Freightos, and more).
End-to-End Guest Pipeline: Managed full guest lifecycle: brief definition, cold outreach, pre-qualification meetings with VP-level hosts, structured Q&A preparation, and post-selection follow-up communications.
Qualitative Screening: Evaluated candidates on narrative quality and on-air personality fit, not just seniority but ensuring a high-calibre, engaging listening experience for a marketing leader audience.
Production Coordination: Coordinated full recording schedule under tight timeline constraints, ensuring all episodes were delivered ahead of a key team member's parental leave.
Product Demonstrations: I showcase the value and capabilities of Wix Studio and our enterprise solutions to diverse stakeholders, including executives and C-level decision-makers, ensuring alignment with their business goals.
Event Participation: I represent Wix Enterprise at high-profile conferences, engaging directly with target audiences in collaboration with our Field Marketing team to drive brand awareness and generate leads.
Results
Talent sourcing at the top of the market 300+ senior profiles contacted VP, CMO, Head of Brand level with a ~2% final selection rate for Wix Studio's Funnel Vision podcast.
Screened for personality, not just titles Evaluated candidates on narrative quality and on-air fit, ensuring every guest would make compelling listening for a marketing leader audience.
Delivered under pressure Coordinated the full recording schedule end-to-end, getting all episodes locked before a key team member went on parental leave.
WIX
French Customer Care Expert
Sep 2021 – May 2024
Ireland
Merchant Advisory: Advised Wix users on enhancing their online presence through website development and eCommerce solutions, offering expert guidance to support their business growth.
Customer Satisfaction: Cultivated and maintained a high level of customer satisfaction and positive user experience across every interaction.
Technical Expertise: Specialised in resolving advanced technical and billing issues, handling the complex cases that required deeper expertise.
Performance: Consistently met and exceeded key performance indicators including response time, CSAT and first contact resolution rates.
Results
More than just support Went beyond troubleshooting to offer genuine guidance on website strategy and eCommerce growth, turning support interactions into real business value.
The go-to for complex cases Specialised in advanced technical and billing issues, the kind that required patience, expertise and a calm head.
Consistently above target Exceeded KPIs across CSAT, response time and first contact resolution in a fast-paced, high-volume environment.
WIX
Account Executive
Jul 2022 - Sep 2022
Ireland
Client Advisory: Advised new clients on the best plan for their business needs, guiding them through the onboarding process and setting them up for long-term success.
Sales Cycle Ownership: Led the full sales cycle from prospecting and negotiations to closing deals, conducting product demos and engaging with C-level executives and business owners.
eCommerce Consultation: Provided expert consultation on eCommerce strategies and solutions, fostering strong and lasting client relationships.
Product Advocacy: Served as a client advocate, collaborating with the Wix product team to influence and shape the future of eCommerce offerings.
Results
Full cycle, start to finish Owned the entire sales process from first contact to closed deal, including product demos and C-level negotiations.
Advisor first, salesperson second Focused on finding the right fit for each client's business needs rather than just closing, building trust from day one.
A seat at the product table Collaborated directly with the Wix product team to advocate for clients and influence the future of eCommerce features.
ACCENTURE
Customer Support Specialist
Jul 2022 - Sep 2022
Ireland
Campaign Consultation: Helped businesses drive results through their marketing campaigns via consultation, education and hands-on support, demonstrating the value of advertising solutions at every step.
Growth Advisory: Worked with business customers to identify their marketing goals and advised on how to implement the right products to achieve them.
Product Support & Adoption: Provided product and tool support to improve the overall experience, driving higher adoption and spend across the client base.
Market Intelligence: Identified trends and recurring challenges across multiple business customers, feeding vital product insights and feedback back to the client.
Results
Education at the heart of every interaction Helped businesses understand and get the most out of their advertising solutions not just fixing problems but genuinely building their confidence and capability.
Spotting patterns, solving problems Identified trends across multiple accounts to tackle challenges at scale, going beyond individual support to create broader impact.
The bridge between clients and product Gathered and fed back vital product insights from real business customers, directly influencing how the advertising platform evolved.
SIGVARIS
Assistant Head Product Manager
Sep 2016 - Aug 2018
France
Market & Trend Analysis: Conducted marketing analysis, benchmarking and in-depth research on trends, materials, colours and emerging textile technologies to inform product direction.
Product Development: Led end-to-end product development including production monitoring, technical specification writing and quality control testing.
Sales Intelligence: Managed sales analysis, follow-up and feedback loops to ensure product performance aligned with market expectations.
Supplier & Agency Management: Oversaw supplier relationships from initial meetings through to product development, while briefing creative agencies and style offices on brand and product direction.
Results
From trend to product Took products from initial market research all the way through to production, owning every step of the development cycle.
Where creativity meets rigour Combined trend spotting and creative briefing with technical specifications and quality control, a rare mix of right brain and left brain.
The connector between all stakeholders Managed suppliers, agencies, style offices and internal teams simultaneously, keeping every thread of the project aligned and on track.
Zadig & Voltaire
Sales Assistant
Nov 2012 - Mar 2015
France
Team Leadership: Managed the team in the absence of the store manager, including onboarding new sales staff, running briefings, setting challenges and supporting their development.
Business Performance: Drove achievement of business objectives through action plans, performance tracking and turnover analysis.
Customer Relationships: Built and developed a loyal customer base through personalised advice and high-quality service.
Store Operations: Oversaw merchandising, inventory management, loss prevention, goods reception and cash management, ensuring smooth day-to-day operations.
Results
Leading before having the title Stepped up to manage the team whenever the store manager was away, running briefings, onboarding new staff and keeping performance on track.
Sales with a personal touch Built genuine customer relationships through tailored advice and attentive service, turning one-time shoppers into loyal clients.
End-to-end store ownership From merchandising and inventory to cash management and after-sales, I knew every corner of the operation and kept it running smoothly.
WIX
Customer Success Manager French Market Lead (scaled and top users)
March 2025 - Present
Ireland
Webinar Program: Designed and owns a bi-monthly webinar program for the French eCommerce market, averaging 80+ live attendees per session (up to 204) with 35–58% attendance rate across 8 sessions in 2025–2026.
Community Growth: Built and grew a French merchant community expanding +14% on average after each webinar event, driving sustained platform engagement and feature adoption.
Market-Level Programs: Delivers 1:many growth initiatives covering SEO, Paid Ads, AI tools, and platform updates — enabling French merchants to scale revenue on the Wix platform.
Strategic Advisory: Serves as strategic advisor for high-value accounts, identifying growth opportunities and aligning platform capabilities with merchant business goals.
Cross-Functional Impact: Collaborates with Product, Marketing, and Growth teams to surface French market insights and improve merchant experience.
Results
Built a webinar program from scratch 80+ live attendees per session, up to 204 at peak, across 8 sessions in 2025-2026.
Grew a merchant community +14% growth after every event, driven by education and genuine engagement.
Leading an entire market Designing and delivering 1:many programs covering SEO, Paid Ads and AI tools for French merchants on Wix.
WIX Studio
Product Relationship Expert & Podcast Producer
June 2024 - March 2025
Ireland
Executive Talent Sourcing: Sourced and qualified 300+ senior marketing executives (VP, CMO, Head of Brand level) via LinkedIn and direct outreach to cast 7 episodes of Wix Studio's Funnel Vision podcast with a ~2% selection rate (Kickstarter, Intuit Mailchimp, Freightos, and more).
End-to-End Guest Pipeline: Managed full guest lifecycle: brief definition, cold outreach, pre-qualification meetings with VP-level hosts, structured Q&A preparation, and post-selection follow-up communications.
Qualitative Screening: Evaluated candidates on narrative quality and on-air personality fit, not just seniority but ensuring a high-calibre, engaging listening experience for a marketing leader audience.
Production Coordination: Coordinated full recording schedule under tight timeline constraints, ensuring all episodes were delivered ahead of a key team member's parental leave.
Product Demonstrations: I showcase the value and capabilities of Wix Studio and our enterprise solutions to diverse stakeholders, including executives and C-level decision-makers, ensuring alignment with their business goals.
Event Participation: I represent Wix Enterprise at high-profile conferences, engaging directly with target audiences in collaboration with our Field Marketing team to drive brand awareness and generate leads.
Results
Talent sourcing at the top of the market 300+ senior profiles contacted VP, CMO, Head of Brand level with a ~2% final selection rate for Wix Studio's Funnel Vision podcast.
Screened for personality, not just titles Evaluated candidates on narrative quality and on-air fit, ensuring every guest would make compelling listening for a marketing leader audience.
Delivered under pressure Coordinated the full recording schedule end-to-end, getting all episodes locked before a key team member went on parental leave.
WIX
French Customer Care Expert
Sep 2021 – May 2024
Ireland
Merchant Advisory: Advised Wix users on enhancing their online presence through website development and eCommerce solutions, offering expert guidance to support their business growth.
Customer Satisfaction: Cultivated and maintained a high level of customer satisfaction and positive user experience across every interaction.
Technical Expertise: Specialised in resolving advanced technical and billing issues, handling the complex cases that required deeper expertise.
Performance: Consistently met and exceeded key performance indicators including response time, CSAT and first contact resolution rates.
Results
More than just support Went beyond troubleshooting to offer genuine guidance on website strategy and eCommerce growth, turning support interactions into real business value.
The go-to for complex cases Specialised in advanced technical and billing issues, the kind that required patience, expertise and a calm head.
Consistently above target Exceeded KPIs across CSAT, response time and first contact resolution in a fast-paced, high-volume environment.
WIX
Account Executive
Jul 2022 - Sep 2022
Ireland
Client Advisory: Advised new clients on the best plan for their business needs, guiding them through the onboarding process and setting them up for long-term success.
Sales Cycle Ownership: Led the full sales cycle from prospecting and negotiations to closing deals, conducting product demos and engaging with C-level executives and business owners.
eCommerce Consultation: Provided expert consultation on eCommerce strategies and solutions, fostering strong and lasting client relationships.
Product Advocacy: Served as a client advocate, collaborating with the Wix product team to influence and shape the future of eCommerce offerings.
Results
Full cycle, start to finish Owned the entire sales process from first contact to closed deal, including product demos and C-level negotiations.
Advisor first, salesperson second Focused on finding the right fit for each client's business needs rather than just closing, building trust from day one.
A seat at the product table Collaborated directly with the Wix product team to advocate for clients and influence the future of eCommerce features.
ACCENTURE
Customer Support Specialist
Nov 2019 - Aug 2021
Ireland
Campaign Consultation: Helped businesses drive results through their marketing campaigns via consultation, education and hands-on support, demonstrating the value of advertising solutions at every step.
Growth Advisory: Worked with business customers to identify their marketing goals and advised on how to implement the right products to achieve them.
Product Support & Adoption: Provided product and tool support to improve the overall experience, driving higher adoption and spend across the client base.
Market Intelligence: Identified trends and recurring challenges across multiple business customers, feeding vital product insights and feedback back to the client.
Results
Education at the heart of every interaction Helped businesses understand and get the most out of their advertising solutions not just fixing problems but genuinely building their confidence and capability.
Spotting patterns, solving problems Identified trends across multiple accounts to tackle challenges at scale, going beyond individual support to create broader impact.
The bridge between clients and product Gathered and fed back vital product insights from real business customers, directly influencing how the advertising platform evolved.
SIGVARIS
Assistant Head Product Manager
Sep 2016 - Aug 2018
France
Market & Trend Analysis: Conducted marketing analysis, benchmarking and in-depth research on trends, materials, colours and emerging textile technologies to inform product direction.
Product Development: Led end-to-end product development including production monitoring, technical specification writing and quality control testing.
Sales Intelligence: Managed sales analysis, follow-up and feedback loops to ensure product performance aligned with market expectations.
Supplier & Agency Management: Oversaw supplier relationships from initial meetings through to product development, while briefing creative agencies and style offices on brand and product direction.
Results
From trend to product Took products from initial market research all the way through to production, owning every step of the development cycle.
Where creativity meets rigour Combined trend spotting and creative briefing with technical specifications and quality control, a rare mix of right brain and left brain.
The connector between all stakeholders Managed suppliers, agencies, style offices and internal teams simultaneously, keeping every thread of the project aligned and on track.
Zadig & Voltaire
Sales Assistant
Nov 2012 - Mar 2015
France
Team Leadership: Managed the team in the absence of the store manager, including onboarding new sales staff, running briefings, setting challenges and supporting their development.
Business Performance: Drove achievement of business objectives through action plans, performance tracking and turnover analysis.
Customer Relationships: Built and developed a loyal customer base through personalised advice and high-quality service.
Store Operations: Oversaw merchandising, inventory management, loss prevention, goods reception and cash management, ensuring smooth day-to-day operations.
Results
Leading before having the title Stepped up to manage the team whenever the store manager was away, running briefings, onboarding new staff and keeping performance on track.
Sales with a personal touch Built genuine customer relationships through tailored advice and attentive service, turning one-time shoppers into loyal clients.
End-to-end store ownership From merchandising and inventory to cash management and after-sales, I knew every corner of the operation and kept it running smoothly.
WIX
Customer Success Manager French Market Lead (scaled and top users)
March 2025 - Present
Ireland
Webinar Program: Designed and owns a bi-monthly webinar program for the French eCommerce market, averaging 80+ live attendees per session (up to 204) with 35–58% attendance rate.
Community Growth: Built and grew a French merchant community expanding +14% on average after each webinar event, driving sustained platform engagement and feature adoption.
Market-Level Programs: Delivers 1:many growth initiatives covering SEO, Paid Ads, AI tools, and platform updates, enabling French merchants to scale revenue on the Wix platform.
Strategic Advisory: Serves as strategic advisor for high-value accounts, identifying growth opportunities and aligning platform capabilities with merchant business goals.
Cross-Functional Impact: Collaborates with Product, Marketing, and Growth teams to surface French market insights and improve merchant experience.
WIX Studio
Product Relationship Expert & Podcast Producer
June 2024 - March 2025
Ireland
Executive Talent Sourcing: Sourced and qualified 300+ senior marketing executives (VP, CMO, Head of Brand level) via LinkedIn and direct outreach to cast 7 episodes of Wix Studio's Funnel Vision podcast with a ~2% selection rate (Kickstarter, Intuit Mailchimp, Freightos, and more).
End-to-End Guest Pipeline: Managed full guest lifecycle: brief definition, cold outreach, pre-qualification meetings with VP-level hosts, structured Q&A preparation, and post-selection follow-up communications.
Qualitative Screening: Evaluated candidates on narrative quality and on-air personality fit, not just seniority but ensuring a high-calibre, engaging listening experience for a marketing leader audience.
Production Coordination: Coordinated full recording schedule under tight timeline constraints, ensuring all episodes were delivered ahead of a key team member's parental leave.
Product Demonstrations: I showcase the value and capabilities of Wix Studio and our enterprise solutions to diverse stakeholders, including executives and C-level decision-makers, ensuring alignment with their business goals.
Event Participation: I represent Wix Enterprise at high-profile conferences, engaging directly with target audiences in collaboration with our Field Marketing team to drive brand awareness and generate leads.
WIX
French Customer Care Expert
Sep 2021 – May 2024
Ireland
Merchant Advisory: Advised Wix users on enhancing their online presence through website development and eCommerce solutions, offering expert guidance to support their business growth.
Customer Satisfaction: Cultivated and maintained a high level of customer satisfaction and positive user experience across every interaction.
Technical Expertise: Specialised in resolving advanced technical and billing issues, handling the complex cases that required deeper expertise.
Performance: Consistently met and exceeded key performance indicators including response time, CSAT and first contact resolution rates.
WIX
Account Executive
Jul 2022 - Sep 2022
Ireland
Client Advisory: Advised new clients on the best plan for their business needs, guiding them through the onboarding process and setting them up for long-term success.
Sales Cycle Ownership: Led the full sales cycle from prospecting and negotiations to closing deals, conducting product demos and engaging with C-level executives and business owners.
eCommerce Consultation: Provided expert consultation on eCommerce strategies and solutions, fostering strong and lasting client relationships.
Product Advocacy: Served as a client advocate, collaborating with the Wix product team to influence and shape the future of eCommerce offerings.
ACCENTURE
Customer Support Specialist
Nov 2019 - Aug 2021
Ireland
Campaign Consultation: Helped businesses drive results through their marketing campaigns via consultation, education and hands-on support, demonstrating the value of advertising solutions at every step.
Growth Advisory: Worked with business customers to identify their marketing goals and advised on how to implement the right products to achieve them.
Product Support & Adoption: Provided product and tool support to improve the overall experience, driving higher adoption and spend across the client base.
Market Intelligence: Identified trends and recurring challenges across multiple business customers, feeding vital product insights and feedback back to the client.
SIGVARIS
Assistant Head Product Manager
Sep 2016 - Aug 2018
France
Market & Trend Analysis: Conducted marketing analysis, benchmarking and in-depth research on trends, materials, colours and emerging textile technologies to inform product direction.
Product Development: Led end-to-end product development including production monitoring, technical specification writing and quality control testing.
Sales Intelligence: Managed sales analysis, follow-up and feedback loops to ensure product performance aligned with market expectations.
Supplier & Agency Management: Oversaw supplier relationships from initial meetings through to product development, while briefing creative agencies and style offices on brand and product direction.
Zadig & Voltaire
Sales Assistant
Nov 2012 - Mar 2015
France
Team Leadership: Managed the team in the absence of the store manager, including onboarding new sales staff, running briefings, setting challenges and supporting their development.
Business Performance: Drove achievement of business objectives through action plans, performance tracking and turnover analysis.
Customer Relationships: Built and developed a loyal customer base through personalised advice and high-quality service.
Store Operations: Oversaw merchandising, inventory management, loss prevention, goods reception and cash management, ensuring smooth day-to-day operations.
Results
Built a webinar program from scratch 80+ live attendees per session, up to 204 at peak, across 8 sessions in 2025-2026.
Grew a merchant community +14% growth after every event, driven by education and genuine engagement.
Leading an entire market Designing and delivering 1:many programs covering SEO, Paid Ads and AI tools for French merchants on Wix.
EDUCATION
2015 - 2018
Master — Textile Product Manager & Collection Manager
ISTA Institut Supérieur du Textile d'Alsace, France
A specialised management degree covering the full product lifecycle in fashion and textiles; from trend analysis and collection planning to technical specification, supplier management and quality control. The programme also included marketing strategy, sales and distribution policy, purchasing and logistics, combined with hands-on team leadership and project management.
2009 – 2012
Advanced Technician's Certificate Fashion & Textile Design
EPMC La Ruche, École Privée des Métiers de la Création, France
A creative design degree exploring the intersection of fashion, textiles and applied arts across multiple industries; from clothing and accessories to home environment, automotive and cosmetics. The programme developed both technical craft skills and a broad understanding of trends and cross-industry design applications.
2007 – 2009
National Diploma in Art Photography, Painting, Video & Sculpture
École Supérieure des Beaux-Arts de Nantes Métropole, France
A fine arts foundation programme exploring visual creation across multiple disciplines: photography, painting, video and sculpture. Developed a strong creative eye, artistic sensibility and a multidisciplinary approach to visual expression.
2006 – 2007
French Baccalaureate — with Merit
Lycée Jacques Cartier, France
What's in my toolkit
From CRM platforms to languages, the technical side of how I get things done.
Tools & Platforms
Salesforce · Salesloft · Atlassian · Office Suite · Google Ads · Google Analytics GA4 · Wix Studio · Zoom Webinars · LinkedIn · Claude · ChatGPT · Gemini · Tableau · Monday · Slack
Languages
French (Native) · English (Fluent) · Spanish (Basic)
Soft Skills
Stakeholder Management · Executive Engagement · Cross-functional Collaboration · Problem Solving · Adaptability
Certifications
Google Ads Search · Grow Offline Sales Certification · Google Ads Display · Intro to Generative AI